Shipping Info
We ship your order via Fedex, United Parcel Service (UPS), United State Postal Service (USPS) A signature will be required upon delivery. | Ground: 2-5 business days | | Amount of Purchase | | | up to $100 | $8.50 | | $100.01 - $250 | $14 | | $250.01 - $500 | $16 | | $500.01 - $1000 | $20 | | $1000.01 - $2500 | $30 | | Over $2500 Shipping Charge | Free Delivery | | Express Delivery | | Arrival time* | Shipping Charge | | Second Day | Add $20 | | Next Day p.m. | Add $25 | | The following are shipped via USPS: | Hawaii/Alaska/Puerto Rico*
Only Second Day delivery is available to Hawaii, Alaska, and Puerto Rico. To calculate shipping charges to these areas, look up purchase amount in ground shipping table and add $15 to shipping charge listed. | Canada & Mexico via Airmail only $35.00
shipping times vary, but usually are between 7-10 days. | International via Airmail only $45.00
shipping times vary, but usually are between 7-10 days. | | Shipping to APO/FPO addresses is free. | ***Oversized boxes will carry a surcharge of $10.00--i.e. large ballgowns. *Shipping times above are once the order has left our store. What is the return policy?
Your satisfaction is very important to us. Most dresses are special order and non returnable. We will let you know by e-mail if the dress you order is instock or special order. Only in stock dresses are refundable. Your requests for return must be received by us, via email or phone, within 3 days of your receiving your order. Under no circumstances will returns or exchanges be given after this 3 day period. Items NOT presently in stock are considered a special order and a final sale. Special Orders are non returnable or exchangable. Once a special order has been placed you will not be able to cancel that order. Sale dresses are always final sale and non returnable or exchangeable.
Returned items must be in their original condition and packaging. Items must be unused and unaltered, with all hang tags and labels in their original positions. All returned goods must be shipped back to us in an appropriate size box with appropriate packaging materials. Shipping charges or rush charges will not be refunded. Return shipping costs are the customer's responsibility. We recommend that merchandise be returned via UPS, Fed Ex or USPS with proof of delivery. We must receive all returned merchandise within 7 days of you receiving the goods, or the merchandise will not be accepted and no refunds will be issued. Upon receipt of goos, we will issue a credit to your credit card for the amount that was charged to your card, less actual shipping cost , a handling and restocking fee of 25% of purchase price. If you have paid by money order, we will issue you a refund check. Thank you. |
